1. the quality of lacking human warmth, emotion, or personal characteristics
2. the state of not being influenced by personal feelings or opinions; objectivity

Examples

• The impersonality of the large corporation made employees feel like numbers.
• She appreciated the impersonality of online shopping.
• The judge’s impersonality ensured a fair trial.
• Modern architecture often reflects the impersonality of urban life.
• The impersonality of email can lead to misunderstandings.
• Scientific research requires a certain degree of impersonality.
• The hospital’s impersonality was offset by the caring nurses.